11ZOO
Building a Smart Pet Care Digital Ecosystem for 11ZOO
Overview
TechnoToil developed a complete ecosystem including Mobile Apps, Web Portals, Live Monitoring Systems, and Backend Infrastructure—connecting all stakeholders into a unified platform.
Solution Delivered
- Pet service booking (boarding, daycare, grooming)
- Live video monitoring with two-way interaction
- Pickup & drop logistics with OTP verification
- Camp and caretaker management systems
- Wallet payments and referral-based growth
The Challenge
Lack of Visibility
Pet parents had no real-time visibility into their pets’ activities.
Manual Operations
Bookings, scheduling, and coordination were handled manually.
Camp & Staff Management
Managing multiple camps and caretakers was inefficient.
Unstructured Logistics
Pickup and drop services lacked tracking and verification.
System Components
Backend
Node.js powered real-time system
Database
Scalable data & booking management
Live Monitoring
WebRTC-based video system
Infrastructure
Cloud-ready scalable architecture
Business Outcome
- Pet parents gained real-time visibility and trust
- Camps improved operational efficiency and control
- Logistics became secure and trackable
- Staff productivity improved with structured task management
- Referral system boosted user acquisition
- Platform scaled across multiple camps and users
TechnoToil’s Approach
Creating a Digital Experience for Pet Parents
We developed a mobile application that enables pet parents to create accounts, manage multiple pet profiles, and book services such as boarding, daycare, and grooming.
A built-in digital wallet allows users to make payments and earn reward credits for future bookings.
Impact: Pet parents gained a centralized and convenient way to manage all pet care services in one place.
Introducing Real-Time Pet Monitoring
To address trust and transparency, TechnoToil designed a live monitoring system using tablets installed inside pet enclosures.
The system provides a 24/7 camera feed accessible through the mobile app and supports two-way video interaction.
Impact:
Increased trust and transparency, strongly differentiating the platform from traditional pet care services.
Digitizing Pickup and Drop Logistics
To support doorstep pickup and drop services, we developed a dedicated Runner Mobile Application.
Runners receive assigned tasks, navigate using integrated location services, and complete secure pickups and drops using OTP verification.
Impact:
Ensured safe, verifiable pet transportation while improving logistics coordination.
Building Operational Control for Pet Camps
Each pet camp was provided access to a Camp Manager Portal to manage daily operations.
Managers can check pets in and out, assign cages and monitoring devices, view live camera feeds, and assign tasks to caretakers.
Access is restricted to each manager’s respective facility.
Impact:
Operational management became structured, secure, and scalable across multiple pet camps.
Implementing Caretaker Task Management
TechnoToil developed a Caretaker Portal where staff can view and manage assigned pet care activities such as feeding, walking, and playtime.
Task updates trigger automated notifications to pet parents.
Impact:
Pet parents gained visibility into daily pet routines, while caretakers worked more efficiently with clear task tracking.
Creating a Centralized Admin Control System
A comprehensive Admin Portal was built to give the platform owner complete oversight of the ecosystem.
Administrators can monitor camps, track bookings and transactions, analyze performance, and manage users and partners.
Impact:
The client gained full operational visibility and centralized control across all services and locations.
Enabling Growth Through Referral Partnerships
To drive platform adoption, TechnoToil implemented a partner referral system using unique referral codes.
Users earn wallet rewards for joining through referrals, while partners accumulate credits redeemable for cash.
Impact:
Created an incentive-driven growth engine that accelerated user acquisition and ecosystem expansion.
Conclusion
By integrating live monitoring, automation, and scalable architecture, the platform transforms traditional pet care into a transparent, technology-driven experience.
